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Last Updated: 24 October, 2025
At Monicsgem, we value your satisfaction and strive to ensure every purchase meets your expectations.
Refunds
We offer refunds in the following cases:
- If an item you ordered is out of stock.
- If the item arrives damaged during transit.
Refunds will be processed to your original payment method or through another agreed option within a reasonable time after confirmation.
Returns
We accept same-day returns only.
To be eligible:
- The product must be returned on the same day of delivery.
- It must be unused, unworn, and in its original packaging.
- Products returned after a day will not be accepted.
How to Request a Return or Refund
Contact us immediately after delivery through:
📧 monicsgem01@gmail.com
📞 +233 53 118 6777
Please include your order number, reason for return, and a clear photo (if damaged).